Orders and Delivery
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We're happy to update your address, however, as we're really quick at packing up your order and once it is locked for shipping we are unable to make any changes. Depending on the warehouse it ships from, this can be as quickly as under 10 minutes after your order is placed.
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Our delivery process will take 15-20 business days. Please note: For other countries, such as Mexico or Brazil, it may take 20-25 business days.
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I haven't received a confirmation email
As soon as you place your order, an Order Confirmation Email is automatically sent to your inbox If you have not yet received either your order confirmation email or your shipping confirmation email, please check your spam folder to be sure it hasn't been hiding! If you still are unable to find ... -
I received a damaged/non-working item, what do I do?
If you have received a damaged item, please contact us through our contact form, including your order number along with photos/videos of the damage, and our team can help! -
Is there a phone number I can contact?
With your convenience in mind, although we currently have no inbound phone number for customer service inquiries, we've put together lots of information here in our Help Center. If you can’t find what you’re looking for or need help regarding your order, our Customer Success team will be more tha... -
My tracking says delivered, but I didn’t receive it.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do n... -
What happens if my package is returned after it is shipped?
We’re so sorry to hear that your order is coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by the shipping carrier. We are also unable to provide more detailed information as to why your order was returned. You can use your tracking number... -
What is your refund policy? How long do I have to return an item?
Digital Products: Digital products are only eligible for a refund if the product has not yet been downloaded. Once a product is downloaded there are no refunds allowed. Stylus Pen: You are able to return unsuitable items within 30 days of receipt. Items must be returned in their original pack... -
What should I do if my order hasn’t arrived on time?
If your order has exceeded the typical shipping times outlined here, please email our Customer Care team via our Contact page within 14 days of the last tracking update. Please make sure to include your order number so that we may assist you further. -
Where can I find my tracking number?
Tracking numbers are the most important thing when waiting for your order! We will make sure that you are updated with this via email and you can always contact us for updates if you have any questions or clarifications with the tracking number we sent out! -
Will my package be charged delivery/customs fees?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product valu...